1. Introduction
Welcome to SLV Group Sdn Bhd ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website (our website)
- Submit a contact form or inquiry
- Attend our HRDC training programs
- Engage our corporate advisory or AI solutions services
By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
2.1 Directly Provided Information
- Contact Details: Name, email address, phone number, company name
- Business Information: Company registration number, industry, employee count
- Service Requirements: Details about your IPO readiness, AI needs, or training requirements
- Communication Records: Emails, WhatsApp messages, meeting notes
2.2 Automatically Collected Information
- Website Usage: IP address, browser type, pages visited, time spent on site
- Cookies: Small data files stored on your device (see Section 6)
- Google Maps: Anonymous usage data when viewing our office location
2.3 Third-Party Sources
We may receive information from:
- HRD Corp (for training participant verification)
- LinkedIn or business referrals
- Publicly available business directories
3. How We Use Your Data
We use your personal information for the following purposes:
| Purpose | Legal Basis (PDPA) |
|---|---|
| Respond to inquiries and provide quotations | Consent + Legitimate Interest |
| Deliver IPO advisory services | Contract Performance |
| Build and deploy AI solutions (AIServe) | Contract Performance |
| Conduct HRDC training programs | Contract Performance + HRD Corp Compliance |
| Send service updates and newsletters | Consent (opt-in) |
| Improve our website and services | Legitimate Interest |
| Comply with legal obligations | Legal Requirement |
Note: We will not use your data for direct marketing without your explicit consent.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data with:
4.1 Service Providers
- Hosting & Email: Hostinger (website hosting), Google Workspace (email)
- Communication: WhatsApp Business API for customer support
- Training Platform: Zoom/Google Meet for virtual HRDC training
- Map Services: Google Maps for location display
4.2 Legal & Regulatory Bodies
- HRD Corp (for training grant claims and participant verification)
- Securities Commission Malaysia / Bursa Malaysia (for IPO advisory clients, with consent)
- Government authorities when required by law
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity. We will notify you via email or website notice.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: SSL/TLS encryption for all website communications
- Access Controls: Role-based access; only authorized staff can view client data
- Secure Storage: Password-protected databases and encrypted file storage
- Employee Training: Staff trained on PDPA compliance and data handling
- Regular Audits: Periodic security reviews and vulnerability assessments
Note: While we strive to protect your data, no internet transmission is 100% secure. Please use strong passwords and keep your login details confidential.
6. Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.
6.2 Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality (e.g., form submissions) | Session |
| Analytics | Google Analytics — track website traffic and user behavior | 2 years |
| Marketing | Facebook Pixel, LinkedIn Insight Tag (if enabled) | 90 days |
6.3 Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies
Disabling cookies may affect website functionality (e.g., contact forms may not work).
7. Your Rights Under PDPA
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:
✅ Access
Request a copy of the personal data we hold about you.
✅ Correction
Request correction of inaccurate or incomplete data.
✅ Withdrawal of Consent
Withdraw consent for marketing communications (does not affect service delivery).
✅ Data Portability
Request your data in a structured, machine-readable format.
✅ Deletion
Request deletion of your data (subject to legal retention requirements).
✅ Complaint
Lodge a complaint with the Personal Data Protection Commissioner if dissatisfied.
How to Exercise Your Rights
To make a request, please contact us at:
- Email: dpo@slvgroup.com.my
- Subject Line: "PDPA Request – [Your Name]"
- Verification: We may ask for proof of identity to protect your privacy.
We will respond to your request within 21 days as required by PDPA.
8. Data Retention
We retain your personal data only for as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact form submissions | 2 years | Follow-up and business development |
| IPO advisory client data | 7 years | Securities Commission compliance + audit trail |
| AI solution deployment data | Duration of contract + 3 years | Support, maintenance, and warranty |
| HRDC training records | 6 years | HRD Corp audit requirements |
| Marketing consent | Until withdrawn | Legal basis for communications |
After the retention period, data is securely deleted or anonymized.
9. Children's Privacy
Our services are designed for businesses and professionals aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately for removal.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your PDPA rights, please contact our Data Protection Officer:
SLV Group Sdn Bhd
(Company Registration No: 1276001X / 201801013985)
Data Protection Officer
Email: dpo@slvgroup.com.my
Phone: 03-788 61341
You may also lodge a complaint with the Personal Data Protection Department of Malaysia if you are not satisfied with our response.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will be revised accordingly. We encourage you to review this policy periodically.
Have Questions About Your Data?
We’re here to help. Contact our Data Protection Officer for any privacy concerns or PDPA requests.